Customer terms of service

Customer terms of service are your workshop’s trading terms for end customers — payment, retention of title (goods stay yours until paid), collections costs, and acceptance by continued use. They are separate from TreadOS’s own platform terms.

Where to manage them

Open Settings → Customer terms of service. TreadOS starts you with a clear standard template you can edit. Use {{workshop_name}} so your business name fills in automatically from company profile.

• Edit the terms document and tick Save as a new version when the wording changes enough that customers should be notified again.
• Edit the notice email (subject and body). Preview it and send a test to yourself first.
• Emails use your company logo and business name the same way reminder and invoice emails do.
• Use Email customers missing this version to notify anyone who has not yet received the current version. The table shows when each customer was last sent a notice.

Customers can read the terms on a public link included in the email, and signed-in portal users can open Terms of service in the portal menu.

Have a local solicitor review the wording for your country before you rely on it for credit or recovery — the template is practical and broad, not a substitute for legal advice.