Workshop sign-in & account security

Workshop staff use the main Sign in page with their workshop email address and password. There is no separate tenant code, workshop slug, or hidden routing key that staff are expected to remember.

What the normal sign-in flow looks like

• Enter your email address and password on the workshop sign-in page.
• If the credentials are correct and the email belongs to only one workshop, you go straight into the app.
• If the same email address is attached to more than one workshop, the app asks you to choose the correct workshop by name.
• Once signed in, normal session timeout and security rules apply, just like any other business application.

Password resets and first-time access

• Forgot password sends a reset link to the same email address you sign in with.
• Some new accounts are created with a temporary password. In that case, TreadOS prompts you to change it immediately after sign-in before continuing.
• If your organisation requires it, you may also need to verify your email address before some features such as subscription billing, member trade, or outbound email actions are fully available.

Passkeys (optional)

After a normal sign-in, TreadOS may offer to secure your account with a passkey — the same kind of sign-in you might use with your face, fingerprint, or device PIN. Passkeys are optional. You can skip the prompt and keep using email and password.

• On the sign-in page, Sign in with passkey appears when you have already registered one on that device or browser.
• Passkeys are tied to your user record, not shared across workshops. Register one per workshop account if you work in more than one.
• If you lose access to a passkey, use Forgot password or ask an admin for a password reset — that path still works.

If sign-in is not working

• Double-check that you are using the same email address your workshop invited.
• Use Forgot password before asking an admin to create a second user, because duplicate accounts usually create confusion instead of solving the problem.
• If you are presented with multiple workshop names, choose the one you actively work in today.
• If access still fails, ask an account owner or workshop admin to review your user record and role assignments.

Good account hygiene matters. It is better to fix the right user record than to create a second identity for the same person, especially in systems that track audit history and security events.