Report a bug

If something in the workshop app is not behaving as expected, you can tell the TreadOS team directly from inside the app. That is usually faster and more accurate than trying to reconstruct a screen problem from memory in a separate email.

Two ways to report a problem

• Report a bug in the top navigation opens a short guided form. Describe what broke, when you notice it, and the steps you took. Your workshop name and sign-in email are attached automatically from your session — you never type internal account codes or routing keys.
• If the app detects an unexpected error on the page, it may offer an automatic popup with a plain-English explanation of what went wrong. You can add notes and submit, or dismiss it if the issue was temporary (for example a brief network drop).

What happens after you submit

• TreadOS stores the report with the page you were on, basic browser context, and any technical detail captured in the background.
• You receive a short confirmation when the report is accepted. If your session expired, sign in again and retry.
• The platform team triages reports centrally. This inbox is for product defects and unexpected behaviour — not for day-to-day job scheduling or customer billing questions, which still go through your workshop’s normal channels.

Tips for a useful report

• Say what you clicked and what you expected to happen versus what actually happened.
• Note whether the problem happens every time or only sometimes.
• If you can, stay on the same screen until after you submit so the page address is captured correctly.

Bug reporting does not replace your workshop’s internal support process for customer-facing issues. It is the right path when the software itself seems broken or inconsistent.